General Terms and Conditions of Hotel Alpenruhe (AGB)

As of: January 2023

I. SCOPE

These terms and conditions apply to contracts for the temporary rental of hotel rooms for accommodation as well as all related services and deliveries provided by the hotel to the customer ("hotel accommodation contract"). The term "hotel accommodation contract" includes and replaces the following: accommodation, guest admission, hotel, hotel room contract.
The subletting or further rental of the provided rooms and their use for purposes other than accommodation require the prior written consent of the hotel. Section 540 Paragraph 1 Sentence 2 of the German Civil Code (BGB) is waived if the customer is not a consumer.
The customer’s general terms and conditions apply only if explicitly agreed in writing in advance.

II. CONTRACT CONCLUSION, PARTIES, STATUTE OF LIMITATIONS

The contract is concluded when the hotel accepts the customer's request. The hotel is free to confirm the room booking in written form.
The hotel may request written reconfirmation of the room booking from the customer. If requested, this confirmation must be received by the hotel by the agreed deadline. The hotel may cancel unconfirmed or untimely confirmed bookings.
The contractual partners are the hotel and the customer. If a third party has booked on behalf of the customer, they are jointly liable with the customer for all obligations under the contract, provided the hotel has received a corresponding declaration from the third party.
All claims against the hotel expire within one year from the legal start of the limitation period. Claims for damages expire, regardless of knowledge, after five years. These reductions do not apply to claims resulting from intentional or grossly negligent breaches of duty by the hotel.

III. SERVICES, PRICES, PAYMENT, SET-OFF

The hotel is obliged to provide the booked rooms and agreed services.
The customer is obliged to pay the applicable or agreed hotel prices for the room and additional services used. This also applies to services and expenses the hotel incurs for third parties on the customer's request. All prices include the applicable VAT.
The hotel may condition its agreement to the customer’s requested changes (e.g., reduction in number of rooms, shortened stay) on an increase in price.
Invoices without a due date must be paid within 10 days without deduction. The hotel may request immediate payment at any time. In case of default, the hotel is entitled to charge the applicable statutory interest—currently 8% or 5% above the base rate for consumers. The hotel may prove greater damage.
The hotel may request an advance payment or security upon contract conclusion. Terms may be agreed in writing.
In justified cases (e.g., default), the hotel may demand full payment or a higher advance/security even after contract conclusion.
The hotel may also request a reasonable advance or security at any time before or during the stay.
The customer may only offset or assert a right of retention against undisputed or legally binding claims.

IV. CANCELLATION BY THE CUSTOMER / NO SHOW

Customer cancellation requires the hotel's written consent. Without consent, payment is still due even if services are not used—unless the hotel is at fault or a legal/contractual right of withdrawal applies.
If a written, cost-free cancellation deadline was agreed, the customer may withdraw until that date. If not exercised in writing by that deadline, the right expires unless special circumstances apply.
If rooms are not used, the hotel must credit income from alternative rental and saved expenses. If not re-rented, the hotel may charge 80% (bed & breakfast) or 70% (half-board). The customer may prove lesser damages. Deposits will be offset.
Cancellations are free up to 2 months before arrival. After that, a free cancellation is only possible if the room is re-rented for the full booking period. Otherwise, the hotel charges at least 80% (B&B) or 70% (half-board). The hotel recommends travel cancellation insurance.
In any case, a €30.00 processing fee is charged.
There is no legal entitlement to a free rescheduling to a later date.

– No guarantee is assumed for the legal information provided –
Source excerpt: German Tourism Association

V. CANCELLATION BY THE HOTEL

If a free cancellation period for the customer was agreed, the hotel may also cancel if another customer requests the same room and the original customer refuses to waive their right.
If required advance payments or securities are not received, even after a grace period, the hotel may cancel.
No compensation claims arise from valid hotel cancellations.
The hotel may cancel the contract for good cause, including:
– Force majeure or circumstances not attributable to the hotel prevent fulfillment;
– Rooms booked under misleading or false information (e.g., identity or purpose);
– Reason to believe hotel use endangers operations, safety, or reputation;
– Violation of Section I, No. 2 above.

VI. ROOM AVAILABILITY, HANDOVER, AND RETURN
There is no entitlement to a specific room number. For stays under 3 nights, the hotel may assign an equivalent room.
Rooms are available from 3:00 p.m. on arrival day. Early check-in is not guaranteed.
Rooms must be vacated by 11:00 a.m. on departure day. For late check-out:
– By 6:00 p.m.: 50% of room price
– After 6:00 p.m.: 100%
The customer may prove lesser damage.

VII. HOTEL LIABILITY

The hotel is liable with the care of a prudent merchant. Damage claims are excluded, except for:
– Injury to life, body, or health due to the hotel’s fault;
– Other damages due to gross negligence or intent;
– Breach of essential contractual duties.

The hotel is liable for agents and legal representatives.
Guests must report defects immediately.
Hotel liability for items is limited to 100x room rate, max. €3,500; cash, securities, and valuables: max. €800. Use of the hotel safe (up to €3,000) is recommended.
Parking a vehicle does not establish a safekeeping contract. The hotel is not liable for damage/loss except in cases of intent or gross negligence.
Wake-up calls, mail handling, and delivery are done with care, but without liability unless gross negligence applies.

VIII. IMPORTANT BOOKING NOTES

– Free cancellation up to 2 months before arrival. After that, only if fully rebooked. Otherwise:
 80% (B&B), 70% (half-board). Travel cancellation insurance is recommended.
– Booking a specific room/floor is only possible in exceptional cases.
– Junior suite: minimum 2 full-paying guests.
– EC cards accepted; credit cards not accepted.
– Pets are not allowed.
– Entire hotel is non-smoking. Smoking not permitted in rooms, bathrooms, or balconies. A smoking area is available in the garden.
– Special offers only valid within specified dates and subject to availability; not combinable.
– Half-board is mandatory except during limited "trial" season, where a €19.00 per person/night reduction applies.
– Short stays (1–5 nights): surcharge of €10.00 (June–October) and €5.00 (November–May) per person/night.
– Half-board costs (cake and dinner) are refunded only on kitchen rest days. No refund for individual meal cancellations. Offers already reflect menu reductions.
– No refund for unused meals, credits, vouchers, or tickets. Services are non-transferable. No cash redemption.
– Guest must pay local visitor’s tax.
– Third-party services (e.g., mountain lifts, transport) are subject to the provider's own terms.
– Prices may be adjusted in the event of VAT increases.
– Booking implies acceptance of the current hotel terms. AGB available upon request.

Publisher and contact:

Hotel Alpenruhe***
Familie Sollacher/Fiedler
Lorettostraße 19
87561 Oberstdorf/Allgäu

Tel: +49 83 22 / 96 83 0
Fax: +49 83 22 / 95 26 4

Email: info@alpenruhe.de
www.alpenruhe.de

Owner: Marieluise Sollacher
Salestax-ID: DE 233 352 800

As of: Januar 2024